Last updated: 20th August 2026
Leako Leak Detection Ltd ("Leako Leak Detection", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you:
Visit our website;
Contact us by telephone, email or through our website;
Submit an enquiry or request a quotation;
Book or use our leak detection, surveying or related services;
Communicate with us regarding an existing or potential booking;
Provide information in connection with an insurance claim; or
Otherwise interact with our business.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable.
We aim to collect only information that is necessary for the purposes explained in this Privacy Policy.
The data controller responsible for your personal information is:
Leako Leak Detection Ltd
Registered office: [INSERT REGISTERED OFFICE ADDRESS]
Company registration number: [INSERT COMPANY NUMBER]
Email: [INSERT PRIVACY/CONTACT EMAIL ADDRESS]
Telephone: [INSERT TELEPHONE NUMBER]
Website: https://www.leako.co.uk
If you have any questions about how we handle your personal information, please contact us using the details above.
Depending on how you interact with us, we may collect the following information.
This may include:
Your name;
Telephone number;
Email address;
Property address;
Postcode; and
Other contact details you provide.
When you contact us regarding a leak or property issue, we may collect information such as:
The type of property;
The location of the property;
Details of suspected leaks;
Details of water damage, damp or ingress;
Information about plumbing, heating or underfloor heating systems;
Information about previous repairs or investigations;
Information about the services you require; and
Photographs, documents or other information you voluntarily provide.
Where our services relate to an insurance claim, we may collect information such as:
Insurance company details;
Claim reference numbers;
Details of the insurance claim;
Information required to prepare trace and access reports; and
Information provided by you or your insurer in relation to the claim.
We will only collect information that is reasonably necessary for providing our services and dealing with the relevant enquiry or claim.
When you visit our website, certain information may be collected automatically.
This may include:
IP address;
Browser type;
Device type;
Operating system;
Approximate location;
Pages visited;
How you interact with our website;
Date and time of visits; and
Website referral information.
This information may be collected through cookies, analytics tools and similar technologies.
Where non-essential cookies or similar technologies require consent, we will seek consent where required by law.
We may use your personal information to:
Respond to enquiries;
Provide quotations;
Arrange appointments;
Provide leak detection and surveying services;
Communicate with you about your booking;
Carry out investigations at your property;
Prepare reports;
Prepare insurance-related documentation;
Process payments;
Issue invoices;
Provide customer support;
Manage our business relationship with you;
Maintain business and financial records;
Deal with complaints;
Improve our website and services;
Protect our business against fraud or misuse;
Meet our legal and regulatory obligations; and
Establish, exercise or defend legal claims where necessary.
We will not use your personal information for purposes that are incompatible with the purposes explained in this Privacy Policy without considering whether we need to provide you with additional information or obtain consent.
Under UK data protection law, we must have a lawful basis for processing personal information. The appropriate lawful basis depends on what we are doing with your information.
We may rely on the following lawful bases.
We may process your information where it is necessary to provide services to you, arrange an appointment, provide a quotation or take steps at your request before entering into a contract.
We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.
For example, this may include:
Managing our customer relationships;
Responding to enquiries;
Operating and improving our website;
Maintaining business records;
Protecting our business;
Managing complaints; and
Improving our services.
Where we rely on legitimate interests, we consider whether the processing is necessary and whether your interests and rights are appropriately protected.
We may process information where necessary to comply with a legal or regulatory obligation, such as accounting, tax, regulatory or other legal requirements.
In certain circumstances, we may ask for your consent before processing your personal information, particularly where consent is required by applicable law.
Where processing is based on consent, you may withdraw your consent at any time.
We may occasionally contact existing customers about our services where permitted by applicable law.
Where we are required to obtain consent for electronic marketing communications, we will do so.
You can ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe option where provided.
You have an absolute right to object to the use of your personal information for direct marketing.
We do not sell your personal information.
We may share personal information where reasonably necessary with trusted third parties who help us operate our business or provide our services.
These may include:
IT and website providers;
Website hosting providers;
Email providers;
Accounting and bookkeeping providers;
Payment service providers;
Customer relationship management or booking systems;
Professional advisers;
Insurance companies or loss adjusters where relevant to a claim;
Contractors or other service providers where necessary to provide services;
Legal or regulatory authorities where required; and
Law enforcement agencies where legally required or permitted.
Where we use service providers to process personal information on our behalf, we expect them to process that information securely and only for appropriate purposes.
We may also disclose information where necessary to establish, exercise or defend our legal rights.
We may use online advertising services, including Google Ads, to advertise our services.
Advertising and analytics technologies may collect information about how visitors interact with our website, subject to applicable cookie and privacy requirements.
This may include information such as:
Website visits;
Pages viewed;
Actions taken on the website;
Advertising interactions; and
Technical information about your device.
Where applicable, cookies or similar technologies that are not strictly necessary will only be used in accordance with applicable consent requirements.
We may use analytics services to understand how visitors use our website.
Analytics may help us understand:
Which pages are visited;
How visitors find our website;
How visitors interact with our website;
Website performance; and
General visitor trends.
We use this information to improve our website, services and marketing.
If you submit your information through a Google advertising lead form, the information you provide may be passed to us so that we can respond to your enquiry.
This may include:
Name;
Telephone number;
Email address;
Postcode;
Information about the type of leak or service required; and
Other information you choose to provide.
We use this information to respond to your enquiry and provide information about our services.
If you contact us by telephone, we may record information about your call and enquiry in order to:
Respond to your request;
Arrange an appointment;
Maintain customer records;
Provide our services; and
Deal with complaints or disputes.
[If you record telephone calls, add: "Telephone calls may be recorded for training, quality assurance and record-keeping purposes."]
If you do not record calls, remove that sentence.
During a leak detection or survey, photographs may be taken of relevant areas of a property where necessary to document our findings or prepare a report.
Photographs may form part of:
Leak detection reports;
Survey reports;
Insurance documentation; or
Records of work undertaken.
We will aim to avoid capturing unnecessary personal information in photographs.
Where we are instructed in connection with an insurance claim, we may share relevant information and reports with the customer, insurer, loss adjuster or other authorised parties where necessary to provide the service or support the claim.
We will only disclose information that is reasonably necessary for the relevant purpose.
We will keep personal information only for as long as it is reasonably necessary for the purposes for which it was collected.
The length of time we retain information may depend on:
The nature of the information;
The services provided;
Our ongoing relationship with you;
Legal, accounting or regulatory requirements;
Insurance or warranty requirements;
Potential disputes or legal claims; and
Our legitimate business requirements.
When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.
The ICO expects organisations to explain how long personal information is kept, or the criteria used to determine the retention period.
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access;
Loss;
Misuse;
Alteration;
Disclosure; and
Destruction.
Access to personal information is limited to people who have a legitimate business need to access it.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Some of the third-party services we use may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required by applicable data protection legislation.
Depending on the circumstances and applicable law, you may have rights including:
You may ask for a copy of the personal information we hold about you.
You may ask us to correct inaccurate or incomplete personal information.
In certain circumstances, you may ask us to delete your personal information.
In certain circumstances, you may ask us to restrict how we use your personal information.
In certain circumstances, you may have the right to receive personal information you have provided to us in a structured, commonly used and machine-readable format.
You may have the right to object to certain processing of your personal information, including direct marketing.
Where we rely on your consent, you can withdraw it at any time.
These rights are subject to certain legal conditions and exemptions, so they may not apply in every situation.
If you would like to exercise any of your data protection rights, please contact us:
Leako Leak Detection Ltd
Email: [INSERT EMAIL ADDRESS]
Telephone: [INSERT PHONE NUMBER]
Post: [INSERT REGISTERED/OFFICIAL ADDRESS]
We may need to verify your identity before responding to certain requests.
We will deal with valid requests in accordance with applicable data protection law.
If you have concerns about how we use your personal information, please contact us first so that we can investigate and attempt to resolve your concern.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
You can find information about making a complaint on the ICO's website:
Information Commissioner's Office (ICO)
Our website may use cookies and similar technologies.
Cookies may be used for purposes including:
Website functionality;
Security;
Analytics;
Understanding website usage; and
Advertising and marketing.
Where required, we will ask for your consent before placing non-essential cookies on your device.
You can manage cookies through your browser settings and, where provided, our website's cookie consent controls.
The ICO states that visitors should be informed about cookies and that consent is generally required for non-essential cookies.
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend that you read the privacy policy of any third-party website you visit.
Our services are not specifically directed at children.
We do not knowingly collect personal information from children unless it is provided to us as part of a legitimate enquiry or service involving a property or customer.
If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can review the information.
We may update this Privacy Policy from time to time to reflect changes to:
Our services;
Our website;
How we process personal information;
Technology;
Legal or regulatory requirements.
The latest version will be published on this page with the relevant "Last updated" date.
The ICO recommends reviewing privacy information regularly and updating it when your processing activities change.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Leako Leak Detection Ltd
Email: admin@leako.co.uk
Telephone: 020 8090 0021
Address: Silverstream House, 45 Fitzroy Street, London, W1T 6EB
Website: https://www.leako.co.uk